These Terms and Conditions ("Terms") govern your use of the SyndewOS platform, including all Syndew360 modules, Oluṣọ Identity, Bazaar, and related services provided by Syndew Technology Ltd ("Syndew", "we", "us"). By accessing or using SyndewOS, you agree to be bound by these Terms.
Subject to these Terms and payment of applicable fees, Syndew grants the Customer a non-exclusive, non-transferable, revocable licence to use the Platform for the Customer's internal business operations.
The Platform is licensed on a per-seat, per-module, per-month basis. A "seat" is a unique user account that can authenticate to the Platform. The number of licensed seats and modules is specified in the Customer's licence agreement or partner order.
The Oluṣọ Identity core (OAuth 2.0, OIDC, MFA, basic user management) is provided free of charge with no seat limit. Premium identity features (SAML, LDAP/AD, visual journey builder, SCIM provisioning) require a paid add-on licence.
The Customer shall not:
For self-hosted deployments, the Customer is responsible for infrastructure provisioning, maintenance, backups, and security. Syndew provides the software, Licence Keys, documentation, and release updates. Licence Keys are validated offline — the Platform does not require an internet connection to operate.
For cloud-hosted deployments, Syndew provides a dedicated managed instance. This includes:
Cloud-hosted pricing includes a managed hosting fee of 20-25% on top of base module licensing, as specified in the Customer's order.
Module pricing is published on the Platform and may vary by region. Partners set their own end-customer pricing. Revenue-threshold pricing applies: organisations with annual revenue under the published threshold may qualify for reduced rates.
Invoices are issued monthly or annually as agreed. Payment is due within 30 days of invoice date. Late payments accrue interest at 4% above the Bank of England base rate, compounded monthly.
We may adjust pricing with 90 days' written notice. Price changes do not apply to active annual licence terms until renewal.
The Customer retains full ownership of all data entered into the Platform. Syndew does not claim any ownership, intellectual property rights, or usage rights over Customer data.
For cloud-hosted deployments, Syndew processes Customer data solely to provide the Platform services. Processing is governed by a Data Processing Agreement (DPA) provided separately, incorporating UK GDPR Standard Contractual Clauses where applicable.
The Customer may export all data at any time using the Platform's built-in export tools. Exported data is provided in standard, machine-readable formats (CSV, JSON, or SQL). There are no data export fees.
Upon contract termination, Syndew will delete all Customer data from cloud-hosted instances within 90 days. The Customer may request a full data export before deletion. Encrypted backups containing Customer data are purged within 30 days of live data deletion.
The Platform, including all source code, documentation, marks, module designs, and the Oluṣọ identity system, is the intellectual property of Syndew Technology Ltd. The licence granted under these Terms does not transfer any IP rights to the Customer.
SyndewOS, Oluṣọ, Syndew360, Tribe, Vault, Pulse, Campus, Relay, and Bazaar are trademarks of Syndew Technology Ltd. Partners may use these marks only in accordance with the SyndewOS Brand Guidelines and their partner agreement.
If the Customer provides suggestions, feature requests, or other feedback, Syndew may use this feedback to improve the Platform without obligation or compensation to the Customer.
Syndew commits to 99.9% monthly uptime for cloud-hosted instances. If uptime falls below 99.9% in a calendar month, the Customer is entitled to a service credit of 10% of that month's hosting fee per 0.1% below the SLA, up to a maximum of 100% of the monthly hosting fee.
Support is provided according to the Customer's or Partner's support tier:
Scheduled maintenance for cloud-hosted instances is performed during low-traffic windows with at least 72 hours' notice. Emergency security patches may be applied with shorter notice.
Syndew implements industry-standard security measures as described in our Privacy Policy, including encryption in transit (TLS 1.3), encryption at rest (AES-256), role-based access control, and HSM-backed key management. We conduct annual third-party penetration testing and provide results to Customers under NDA upon request.
Syndew warrants that the Platform will perform substantially in accordance with the published documentation during the licence term. If the Platform fails to meet this warranty, Syndew will, at its option, repair or replace the defective component or refund the applicable fees.
Except as expressly stated in Section 9.1, the Platform is provided "as is". To the maximum extent permitted by applicable law, Syndew disclaims all other warranties, whether express, implied, or statutory, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
To the maximum extent permitted by applicable law:
Nothing in these Terms excludes or limits liability for death, personal injury caused by negligence, fraud, or any other liability that cannot be excluded under applicable law.
These Terms are effective from the date the Customer first accesses the Platform and continue until terminated. Module licences are issued for the period specified in the licence agreement (monthly or annual).
The Customer may terminate at any time by ceasing use of the Platform and providing written notice. For annual licences, no refund is provided for the remaining term unless otherwise specified in the licence agreement.
Syndew may terminate or suspend access if the Customer:
Upon termination, the Customer's access to the Platform ceases. For cloud-hosted instances, the Customer has 30 days to export data before deletion. Sections 5 (Data ownership), 6 (IP), 9 (Disclaimers), 10 (Liability), and 13 (Governing law) survive termination.
Certified Partners operate under a separate Partner Agreement that governs wholesale licensing, deployment rights, and support obligations. End customers of Partners are bound by these Terms unless the Partner's agreement specifies otherwise. Syndew is not liable for Partner-set pricing, Partner consulting services, or Partner-provided customisations.
These Terms are governed by the laws of England and Wales. Any disputes arising under these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.
Before initiating formal proceedings, both parties agree to attempt resolution through good-faith negotiation for a minimum of 30 days.
We may update these Terms with 30 days' written notice. Continued use of the Platform after the effective date constitutes acceptance. For material changes that adversely affect the Customer, the Customer may terminate without penalty within 30 days of the change notice.
For questions about these Terms: